[Bug 39048] New: MicrosoftOnline contacts always appear as offline

[bugzilla-daemon at freedesktop.org]

https://bugs.freedesktop.org/show_bug.cgi?id=39048

           Summary: MicrosoftOnline contacts always appear as offline
           Product: Telepathy
           Version: unspecified
          Platform: Other
        OS/Version: Linux (All)
            Status: NEW
          Severity: normal
          Priority: medium
         Component: butterfly
        AssignedTo: telepathy-bugs at lists.freedesktop.org
        ReportedBy: bdmayes at gmail.com
         QAContact: telepathy-bugs at lists.freedesktop.org


I initially filed this on Gnome's Bugzilla against Empathy but they closed it
saying it sounded like telepathy-butterfly issues.  I am running Ubuntu 11.04
and it appears that the package version is 0.5.15-1.  I didn't see that version
above so I left it as unspecified for now.

The problem is that my company recently switched to using the Microsoft Online
services for email (in other words, our email is now in the cloud).  Previously
everyone just created a Hotmail address and used that as their chat ID. 
Recently however people have been logging into chat using their work email
address, which Microsoft apparently allows for logins to Live Messenger.

It doesn't seem to matter if they login with Live Messenger or they login using
Trillian -- whenever any of these users are added to my contact list they show
up as permanently offline.  I can still send and receive messages to them, but
since their status is always offline I can never be certain whether they are
online or truly offline.

As a side note, I cannot seem to use Empathy to login using my work email
address at all.  It just never seems to connect even though I am choosing the
"Windows Live (MSN)" account.  I guess the "Microsoft Online" services probably
use a different server than traditional MSN accounts?  I am the only Linux user
at my company but I don't know of anyone else that has any problems using
Windows Live Messenger or Trillian.

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