[fprint] fprint problems

[Albert Schimpf]

Hi,

yes, fwupdmgr update with the device id supplied results in:

current version is 10.01.3273255: 10.01.3273255=same

fwupdmgr get-history also shows that the update was applied.
I attached the history as a text file.

One thing I'm wondering is why there are two firmware updates listed 
online at fwupd.org/lvfs/devices, Prometheus Fingerprint Reader Device 
Update and
Prometheus Fingerprint Reader Configuration Device Update.
I could only do the Reader Device Update via fwupd.

Albert

On 7/23/21 5:46 PM, Benjamin Berg wrote:
> Hi,
> 
> have you double checked that you have the latest firmware installed by
> using fwupd?
> 
> Benjamin
> 
> On Fri, 2021-07-23 at 17:08 +0200, Albert Schimpf wrote:
>> Hello everyone.
>>
>> I'm trying to get the fingerprint reader to work on my HP g7 435
>> laptop,
>> 5.13.4-arch1-1 kernel.
>> The fingerprint reader from Synaptics (06cb:00df) seems to be
>> supported
>> since last year.
>> I fiddled around a lot but can't get it to work.
>>
>> I first cleared the fingerprints in the BIOS.
>> I updated the firmware (Prometheus) via fwupdmgr.
>> I configured the policy kit correctly.
>> fprintd service is running.
>>
>> When trying the `fprintd-enroll` command, this is the output:
>>
>> Using device /net/reactivated/Fprint/Device/0
>> Enrolling right-index-finger finger.
>> Enroll result: enroll-stage-passed
>> Enroll result: enroll-unknown-error
>>
>> The password is requested by the policy kit agent and then it aborts.
>>
>> The service log reports:
>>
>> Device reported an error during enroll: Enrollment failed (104)
>>
>> There were some suggestions to downgrade fprint to 1.90, but that
>> didn't
>> work.
>> Then I removed the packaged versions and compiled fprintd and
>> libfprint
>> from source today and the error stays the same.
>>
>> messages?
>>
>> Best,
>> Albert
>> _______________________________________________
>> fprint mailing list
>> fprint at lists.freedesktop.org
>> https://lists.freedesktop.org/mailman/listinfo/fprint
>>
> 
-------------- next part --------------
HP ProBook x360 435 G7
│
└─Prometheus:
  │   Device ID:          23ec719b6aabc2d2dac5176c232f0da7a21881b0
  │   Previous version:   10.01.3238595
  │   Update State:       Success
  │   Last modified:      2021-07-23 07:05
  │   GUID:               816af83b-646c-5033-ae19-26391eeb675d
  │   Device Flags:       • Updatable
  │                       • Supported on remote server
  │                       • Reported to remote server
  │                       • Cryptographic hash verification is available
  │ 
  └─Prometheus Fingerprint Reader Device Update:
        New version:      10.01.3273255
        Remote ID:        lvfs
        Summary:          Firmware for the Synaptics Prometheus Fingerprint Reader device
        License:          Proprietary
        Size:             412.8 kB
        Created:          2020-10-20
        Urgency:          Medium
        Vendor:           Synaptics Inc.
        Duration:         2 seconds
        Description:      
        New features and enhancements:
        
        • Support Linux system