[fprint] fprint problems

[Benjamin Berg]

Hi,

right, that explains it. You should see a subdevice for the
configuration, and that is not there.

It'll be this issue:

  https://github.com/fwupd/fwupd/issues/3364

You'll need to either update fwupd to a fixed version or downgrade to
before the regression happened.

Benjamin


On Fri, 2021-07-23 at 22:23 +0200, Albert Schimpf wrote:
> Hi,
> 
> yes, fwupdmgr update with the device id supplied results in:
> 
> current version is 10.01.3273255: 10.01.3273255=same
> 
> fwupdmgr get-history also shows that the update was applied.
> I attached the history as a text file.
> 
> One thing I'm wondering is why there are two firmware updates listed 
> online at fwupd.org/lvfs/devices, Prometheus Fingerprint Reader Device 
> Update and
> Prometheus Fingerprint Reader Configuration Device Update.
> I could only do the Reader Device Update via fwupd.
> 
> Albert
> 
> On 7/23/21 5:46 PM, Benjamin Berg wrote:
> > Hi,
> > 
> > have you double checked that you have the latest firmware installed
> > by
> > using fwupd?
> > 
> > Benjamin
> > 
> > On Fri, 2021-07-23 at 17:08 +0200, Albert Schimpf wrote:
> > > Hello everyone.
> > > 
> > > I'm trying to get the fingerprint reader to work on my HP g7 435
> > > laptop,
> > > 5.13.4-arch1-1 kernel.
> > > The fingerprint reader from Synaptics (06cb:00df) seems to be
> > > supported
> > > since last year.
> > > I fiddled around a lot but can't get it to work.
> > > 
> > > I first cleared the fingerprints in the BIOS.
> > > I updated the firmware (Prometheus) via fwupdmgr.
> > > I configured the policy kit correctly.
> > > fprintd service is running.
> > > 
> > > When trying the `fprintd-enroll` command, this is the output:
> > > 
> > > Using device /net/reactivated/Fprint/Device/0
> > > Enrolling right-index-finger finger.
> > > Enroll result: enroll-stage-passed
> > > Enroll result: enroll-unknown-error
> > > 
> > > The password is requested by the policy kit agent and then it
> > > aborts.
> > > 
> > > The service log reports:
> > > 
> > > Device reported an error during enroll: Enrollment failed (104)
> > > 
> > > There were some suggestions to downgrade fprint to 1.90, but that
> > > didn't
> > > work.
> > > Then I removed the packaged versions and compiled fprintd and
> > > libfprint
> > > from source today and the error stays the same.
> > > 
> > > messages?
> > > 
> > > Best,
> > > Albert
> > > _______________________________________________
> > > fprint mailing list
> > > fprint at lists.freedesktop.org
> > > https://lists.freedesktop.org/mailman/listinfo/fprint
> > > 
> > 
> _______________________________________________
> fprint mailing list
> fprint at lists.freedesktop.org
> https://lists.freedesktop.org/mailman/listinfo/fprint

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