[Libreoffice-bugs] [Bug 144902] New version of calc and impress can't run on windows 7 (since version 7.1.5)

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=144902

--- Comment #10 from ywupub at 163.com ---
(In reply to Mike Kaganski from comment #3)
> (In reply to ywupub from comment #2)
> >   Fault Module Name:	ucrtbase.DLL
> >   Fault Module Version:	10.0.10240.16390
> >   Fault Module Timestamp:	55a5b718
> >   Exception Code:	40000015
> >   Exception Offset:	0000000000065a5f
> 
> The crash in in UCRT (a Windows component); looking for this exact crash
> location does not give anything specific (it returns many hits [1], some of
> them referring to problems with UCRT itself).
> 
> Please see if anything of the following helps:
> 
> 1. Try to reinstall UCRT: download and install latest VS redist for x64 at
> https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.

Tried, but sadly it doesn't work.

> 2. Check if you installed LibreOffice into a directory containing any
> non-English letters, and if you did, try installing into all-English-letters
> directory (I see one link from [1] to point to such a case, but actually I
> doubt it's your case, given the "Locale ID: 1033" in your info).

I installed it into the default directory: c:\Program Files\LibreOffice\

> 
> If that doesn't help, please try to obtain a crash dump.
> 1. If after the crash, the nest start asks you to send a crash report to
> LibreOffice project, please do, and post a link to the sent report here.
> 2. If it does not, please try to obtain a minidump using [2], or using
> ProcDump utility from Microsoft [3], and send this dump file here.

I got the dump by Procdump, but there are 3 processes of soffice.bin and
soffice.exe respectively, I don't know which one is the right one, so I made
dump for all of them, please check the attachments.

> 
> These could possibly help us to see what is causing the crash on your system.
> Thank you!
> 
> [1]
> https://www.google.com/search?q=%22Fault+Module+Name%3A+ucrtbase.
> DLL%22+%22Fault+Module+Version%3A+10.0.10240.
> 16390%22+%22Fault+Module+Timestamp%3A+55a5b718%22+%22Exception+Code%3A+400000
> 15%22+%22Exception+Offset%3A+0000000000065a5f%22&newwindow=1&hl=en&sxsrf=AOae
> mvKJyen98VcjxhinelpT471UqTA1uA%3A1633335028352&ei=9LZaYeeAFe3jrgTY843QBQ&ved=
> 0ahUKEwjnyqeRp7DzAhXtsYsKHdh5A1oQ4dUDCA4&uact=5&oq=%22Fault+Module+Name%3A+uc
> rtbase.DLL%22+%22Fault+Module+Version%3A+10.0.10240.
> 16390%22+%22Fault+Module+Timestamp%3A+55a5b718%22+%22Exception+Code%3A+400000
> 15%22+%22Exception+Offset%3A+0000000000065a5f%22
> [2] https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
> [3] https://docs.microsoft.com/en-us/sysinternals/downloads/procdump

-- 
You are receiving this mail because:
You are the assignee for the bug.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.freedesktop.org/archives/libreoffice-bugs/attachments/20211004/7de55a14/attachment.htm>