[Libreoffice-qa] NEEDINFO Status

[Joel Madero]

On 08/25/2012 02:30 AM, Rainer Bielefeld wrote:
> Joel Madero schrieb:
>
>> when we actually put a bug into NEEDINFO status we put a comment that
>> has a small blurb on our procedure. Something like "we have put this bug
>> in NEEDINFO status because we need you to provide.....we will leave the
>> bug in this status for 6 months
>
>
>
> Hi,
>
> that's to long. Be sure, the info provider will answer within a week 
> or never. So it's common sense that a bug can be closed after 10-14 
> days if there is no answer and if it can be expected that it will not 
> be possible to reproduce the bug with acceptable costs without denied 
> info. I use Reminderfox and add a reminder (10 days later) for all 
> Bugs I set to NEEDINFO, after 10 days (or later, workload ...) I close 
> those bugs INVALID if there was no reply.
>
> But sometimes there is additional discussion, users try to reproduce 
> and so on and such bugs sink into oblivion. For those bugs Florinan' 
> suggested PLEASETEST-reminder (what has not been accepted) might have 
> had the advantage that a query would have been very easy.
>
> I recommend that we agree to a standard sentence like "This bug will 
> be closed after 14 days if requested information will not be provided. 
> Additional information concerning the reasons for this proceeding and 
> how you can reopen this Bug you can find at <jttp://...Wiki...>" , to 
> be inserted by copy /paste from Wiki.
>
> I strongly agree with Joel's suggestion to have a time limit in the 
> Comment related to NEEDINFO status change.
>
> Best regards
>
> Rainer
>
Personally I think 14 days is a bit short. Someone goes on vacation for 
a couple weeks and come back to their bug going from UNCONFIRMED - 
NEEDINFO - INVALID. I'd be more inclined to say 30 days but if 14 ends 
up being the number, that's fine.

I like the PLEASETEST status but I know that Bjoern had some 
reservations about adding yet another whiteboard status. What would be 
the policy if we did this, changing to INVALID after 14 (or whatever # 
we agree on) days and then add the whiteboard status of PLEASETEST so 
that we can query it out.

Best Regards,
Joel