[Libreoffice-qa] LibreOffice "Help->Send Feedback" & BSA

[Marc Kaulisch]

Why not lead people to ask.libreoffice.org? Like Mozilla I can give a 
quick feedback to http://input.mozilla.org.
Whoever is active there should point people to bugzilla if this is 
really a bug. Maybe most of bad bug descriptions are rather user 
misunderstandings that can be answered at ask.libreoffice.org.

Only my first thought.

Marc


Am 12.10.2012 10:33, schrieb Nino Novak:
> Hi Roman,
>
> Am 12.10.2012 09:28 schrieb Roman Eisele:
>> Am 11.10.12 19:09, schrieb Marc Paré:
>> I have to agree with Marc that it is currently rather difficult for an
>> “ordinary” user to file his first bug.
>>
>> One could answer here: Our problem is not, that we would not get enough bug
>> reports; at the moment, our problems are
>> a) that we often get bad bug reports and
>> b) that we can’t handle all the bug reports we get.
>> Therefore, one could argue we should maintain the status quo, because the
>> difficulty to file “your first bug report” was good to prevent more “ordinary”
>> users from filing more bad bug reports ;-)
>>
>> However, this view seems a bit cynic to me; therefore I would agree to Marc that
>> it would be nice to make filing bug reports easier, even for “ordinary” users
>> who do not yet have a bugzilla account. I do not know how this can be achieved
>> (the technical side of the problem), but this is probably not a big problem once
>> we have got a consensus about what we want ...
> So, what is your proposal?
>
> Should anonymous bug filing be enabled? (I don't think this is a good idea.)
>
> Or should the somewhat complicated process Marc described be improved?
>
> And how?
>
> A possibility I spontaneously see is to split the button into two: "Send
> Feedback" and "Report Bug", and to direct people e.g. to the new forum after
> pressing "Send Feedback". So chance is that they are not lost completely.
>
> But for the FDO Bugzilla registration process I do not really see how it could
> be improved. If you don't have an account at FDO, you *have* to register. After
> registration, you are directed to FDO Bugzilla - as the registration is unaware
> that you came from BSA. The only possibility I see is to pass this proveniance
> info to bugzilla registration and let it email you back a BSA link instead of an
> FDO link with registration confirmation.
>
> EasyHack?
>
> Nino
> _______________________________________________
> List Name: Libreoffice-qa mailing list
> Mail address: Libreoffice-qa at lists.freedesktop.org
> Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa
> Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
> Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
> List archive: http://lists.freedesktop.org/archives/libreoffice-qa/