[Libreoffice-qa] fdo#63680 - Windows builds of Master - Writer crashing

[Petr Mladek]

Pedro píše v Út 23. 04. 2013 v 06:37 -0700:
> Hi Bjoern, all
> 
> 
> Bjoern Michaelsen wrote
> > How do you want to discuss a bug in a productive way, that neither helps
> > QA or
> > devs (thus the first) or the users (thus the second)?
> 
> The question is not How but Where to discuss (which is NOT the same as
> comment)?

IHMO, the important point is that only few developers are subscribed to
the QA mailing list. So, if you want to pass an information effectively
to developers, you should do it either via bugzilla or the developer
mailing list. And bugzilla is the right way if you want to report a bug.

The developer mailing list is intended for discussion about technical
problems. Developers help other developers to do something on that list.
It is not is good place to discuss why a bug is not fixed and how to
reproduce it.

My view is that:

+ qa mailing list is a good place to ask for help with reproducing a
  bug. Though, all details should be added to bugzilla because they
  might help with fixing. Buzilla is the place where where developers
  will look for the information.

+ bugzilla is the best place to report bugs; if it is critical, you need
  to escalate it by setting high severity and adding to MABs. If you
  make it MAB, it sends a mail to developer mailing list, so it should
  gets "quick" attention.

I hope that it makes sense and will help to send information the right
way :-)

Anyway, thank you all for the great work on testing and triaging bugs.
It helps a lot.

Best Regards,
Petr