[Libreoffice-qa] Stagnant NEEDINFO bugs

Rainer Bielefeld LibreOffice at bielefeldundbuss.de
Mon Jan 28 22:51:44 PST 2013

Petr Mladek schrieb:

> IMHO, the most important is to give
> user chance to answer before the first warning (30 days or so).

Hi Petr,

I don't think so. My experience is that the reporter normally will 
answer within 3 days (mostly: latest next day) or never. We should not 
base our decisions on 1 user in the world with a Sabbatical somewhere in 
the Australian outback hindered to answer ;-)
All these theses that we should give a reporter weeks of time never have 
been underpinned by data, and object to my experience.

Of course, I think it might be appropriate to add a line to the text "If 
you need some time to get familiar with the problem again, please leave 
a short note in a Comment ...".

Best regards


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