[Libreoffice-qa] Send Feedback...and BSA ideas

[M Henri Day]

2013/7/12 Joel Madero <jmadero.dev at gmail.com>

> Hi All,
>
> After a long discussion with Robinson we came up with a quasi workable
> plan for what we hope to be the new setup for "send feedback..." - I think
> currently there are a couple problems with the send feedback button within
> LibreOffice:
>
> a) Send Feedback... implies more than just bug reporting but currently
> it's only linked to BSA
>
> b) It is assumed that the increase of user support questions being
> submitted as bug reports is coming from send feedback...
>
> c) BSA requires additional logins - so if a user wants to submit feedback
> they have to get an account
>
>
> So here was the idea(s):
>
> Landing page similar to Mozilla's (smiley face/frowny face) with perhaps 2
> or 3 options - user support, bug report, maybe "get involved" or some such
> thing
>
> If they click "bug report" it would go to BSA but to address Bjoern's
> concern about the number of steps required to report a bug (ie. mandatory
> to get an account, sign in, etc...) we would allow users to report without
> an account but give the option to get an account and explain how it's
> helpful to have one.
>
> The idea is that if the user chooses to submit without an account, the bug
> will be reported under a default account (possibly bugs at tdfplanet.org),
> they will be forced to enter an email address and do a captcha - then their
> email address would go into the bug report as a CC'ed user.
>
> So this would affect BSA as a whole - the negative(s):
>
> 1. Reporters won't be as accurate any more - but honestly I'm not sure if
> we care about this
>
> 2. Reporters will need an account if they are going to comment on their
> bug in the future, may result in NEEDINFO's going stagnant but....this is
> the case anyways probably not going to result in a huge increase.
>
>
>
> Currently Mozilla (which we discussed during ESC) doesn't force a user
> account so, if we can emulate this and get to a landing page which avoids
> having to sign up for accounts - might be a good thing.
>
>
> Before we move forward looking for feedback, Robinson feel free to expand
> on anything that I missed.
>
>
>
> Warm Regards,
> Joel
>

Sounds good to me, Joel, particularly than part about not requiring a user
account....

Henri
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