[Libreoffice-qa] Where should users report bugs?

Thomas Hackert thackert at nexgo.de
Wed Nov 6 08:48:26 PST 2013

Hello Pedro, *,
On Mittwoch, 6. November 2013 17:08 Pedro wrote:
> Thomas Hackert wrote
>>> But providing a valid email should be enough for all
>>> that. It should not be required to create an account.
>> But how will you know, if it is a valid mail address? It could be
>> an one-way mail address or some fake address ... :( Remember all
>> the HowTos and documentation, which uses "example.com" address as
>> an example ... ;)
> Emails can be validated (in the same way your email client
> immediately informs you that an address is not valid: it checks
> with the target mail server)

really? I seem to remember, that I have heard/read somewhere, that 
it is not that difficult to configure your MUA to fool the receiver 
with a different mail address ... ;) But I am not sure, where it was 
or how has told it ... :( But I remember a friend of mine, who 
changed his MUA that way, that it seems to be a mail of a celebrity, 
although it was only him ... ;)

> In any case if the user bothers to create an email account just to
> post a bug report, then he *really* wants to report the bug but he
> doesn't to be contacted!


> My experience is that I don't mind being contacted back if I
> report a bug but I won't register into yet another site just to
> report a bug (unless I start to use the bugged program regularly)

I would not do it nowadays again, but still have a couple of 
accounts on different bugtrackers ... ;)

> I believe that it is important to get some feedback (even if it's
> hate feedback) from people who have a bad experience and are
> giving up on LO because of some initial obstacle... Maybe the
> obstacle is can be removed for others after them...

Well, in my experience a lot of these "bad experience"s of users 
were mostly PEBKACs ... :( And then getting some kind of flame mail 
is IMHO not that helpful ... :(

> Thomas Hackert wrote
>> Why do you think, it is for geeks? I mean, I am also not that
>> geek, when it comes to choosing the right component and the like,
>> but I prefer it over BSA ... ;)
> I'm sorry to tell you this: you collaborate in the QA of an Open
> Source project and therefore you are in the geek category :)

Oh, you too are collaborating here to improve LO to some amount 
here, so ... ;)
Thank you for your answer

Porsche: there simply is no substitute.
		-- Risky Business

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