[Libreoffice-qa] Suggestion for the use of pre-written responses

[Jay Philips]

Hi All,

Yes similar to what joel stated, i'm just posting the ones i use on the
wiki for others to use if they'd like and for those who have their own
and would like to share them, that they'd have a centralized resource to
post them to. I believe the wiki will also be a useful resource for new
QA members to see what type of responses they are likely to have to
respond with.

I personally use my browser's (opera) inbuilt feature to save these
responses and whiteboard keywords so i dont have to copy and paste them
from a wiki page or text file. Hopefully something similar can be added
into the new bugzilla for QA/dev team members can easily have access to
as Bjoern suggested or until then, grabbing a browser extension which
has a similar feature like JBF suggested. For all those chrome/chromium
users, search the extension for clip or clipboard and there are quite a
few of them listed there.

Regards,
Jay Philips

On 08/20/2014 06:38 PM, Joel Madero wrote:
> 
> Hey there,
>
>> Jay, *,
>>
>> Not sure that codifying a bunch of "approved" QA exchanges is in the
>> best interest of moving the QA process along--especially if we have to
>> dig them out of a WiKi.   It would not do much to improve the QA flow,
>> nor improve the readability of issues over their life span.
>>
>> Otherwise, during triage we should all strive to be courteous.  By
>> itself,  the automated  message delivered  "*** This bug has been
>> marked as a duplicate of bug xxxxx ***" is a bit too terse in closing
>> a NEW issue as duplicate.  But believe including a simple "thank you"
>> for posting would suffice.
>>
>> If too many bugs like fdo#82701 are making it through,  then the
>> Bugzilla and BSA "duplicate" issue filters may need to be improved.
>
> I don't think he was trying to codify - maybe more just saying "I'm
> posting these to the wiki - feel free to use (or not use) them at your
> pleasure :) I've thought of doing similar things with my auto responses
> but of course everyone can use their own methodology :)
> 
> 
> Best,
> Joel
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