[Libreoffice-qa] Bugzilla: Don't be shy about using NEEDINFO status

Robinson Tryon bishop.robinson at gmail.com
Tue Dec 23 13:34:33 PST 2014

Hi all,

I hope you're all enjoying the holiday season!

I've recently seen a number of bug reports in UNCONFIRMED status that
should be in NEEDINFO.

If you ask the bug reporter for additional information, for repro
steps, for an appropriate test document, etc.., please put the bug in
NEEDINFO status and leave a brief note telling the reporter what to do
after they reply. I often put this info in parens in a new paragraph,
like so:

  (After answering the questions/uploading a test file/etc..., please
change the Status back to UNCONFIRMED. Thanks!)

If you find a bug report like this, please change the Status and leave
a similar comment yourself. As Wikipedia says: Be bold!

Properly classifying bug reports can save us a lot of time in QA,
letting us focus our time on things like tracking down obscure bugs on
(Okay, I'm half joking, but does anyone have access to an LTSP setup?


P.S. 437 is the number :-)

Robinson Tryon
QA Engineer - The Document Foundation
LibreOffice Community Outreach Herald
qubit at libreoffice.org

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